Returns and cancellations
All sales are final, and we don’t accept returns. Orders can be cancelled only before they ship.
Problems with an order
If an item is missing, wrong or damaged, or your parcel is lost, contact us as soon as possible. Send us your order number and photos of the items, packaging and shipping label. We review each case and may reship or refund the affected items.
What we can’t refund
- Change of mind or ordering by mistake.
- Opened or used products.
- Parcels sent without a signature at your request, once Canada Post marks them delivered.
How refunds are paid
We’ll confirm how a refund is paid when we approve it.
